1. Scope of the document
This page describes the principles of returns, cancellations and complaints regarding the purchase of tokens and promotional services offered by WERISO.PL.
2. Nature of the product
Tokens are digital units used to promote business contacts in the service. After effective payment and assignment to the restaurateur account, the package is considered delivered.
3. Returns and cancellations
As a rule, we do not return purchased and awarded tokens. This does not apply to situations where there has been a technical error on the service side, double payment charge or paid package was not correctly assigned to the account.
4. Complaint
Complaints related to the purchase of tokens, promotion or payment action can be submitted to the following address: kontakt@weriso.pl. In the notification you should enter the transaction number, the name of the restaurant account, the problem description and the date of purchase.
5. Response time
Complaints shall be analysed without undue delay and shall be answered within 14 calendar days, unless otherwise required by law.
6. Settlement of exceptions
If the complaint proves justified, we can, by the nature of the case, restore the tokens, improve the settlement of the campaign, remove the duplicate load or return the funds to the appropriate extent.